Demo access — superadmin@neugen.in / Neugen@2026
Use demo credentials
Ref: NG/GRD/2026/QT-01 · Super Admin Portal v0.1 (UI prototype)
NEUGEN
Digital Dentistry Infrastructure of Bharat
SUPER ADMIN
Ref: NG/GRD/2026/QT-01 Super Admin Portal v0.1 (UI prototype)
Consolidated Dashboard
Network-wide overview · updated 2 min ago
Search order, doctor, franchise…
SA
Phase 2 — Consolidated Dashboard. Every card below is clickable and opens the underlying record list (drill-down). Widgets load independently so one slow query never blocks the page.
Overview
Operations
CRM & Growth
Finance & HR
Admin & Alerts
Today at a glance
↗
Pending Approvals
3
doctor registrations
↗
Overdue Cases
23
across 6 franchises
↗
Hot Leads
23
ready for a close
↗
Low-Balance Wallets
27
below ₹1,500
↗
Attendance Today
91.4%
465 of 508 present
↗
Audit Events Today
18
across 6 admins
Network snapshot
↗
Active Orders
1,284
▲ 6.2% vs last wk
↗
Revenue (MTD)
₹42.6L
▲ 11% vs last month
↗
Sintering Bottleneck
3 hubs
▲ queue congestion
↗
Active Doctors
618
across 34 franchises
↗
New Leads
92
▲ 18 this week
↗
Receivables Due
₹8.1L
14 overdue
This week — growth
CRM & Growth →
92
NEW LEADS
91
CONVERSIONS (MTD)
14.2%
CAPTURE → CONVERSION
This week — operations
Operations →
1,284
ACTIVE ORDERS
91.2%
ON-TIME DELIVERY
6.8 days
AVG TURNAROUND
Production pipeline (network-wide)
Full register →
146
Submitted
98
Triage
211
Digital Design
304
Manufacturing
87
Quality Check
54
Packaging
63
Dispatch
1,902
Delivered (MTD)
Bottleneck alerts
View hubs →
Manufacturing queue congested — 3 hubs
Kolkata Central, Bengaluru South, Chennai East · >48 hr sintering backlog
Digital Design turnaround slipping — Bengaluru South
Avg 2.1 days vs 1.2 day network average
Courier delay reported — Lucknow Hub dispatch
2 shipments held at local carrier facility
Fastest & slowest hubs
Franchise
Avg Turnaround
On-time %
Pune West
5.1 days
96.4%
Kolkata Central
6.4 days
92.1%
Lucknow Hub
7.0 days
89.8%
Bengaluru South
8.6 days
84.2%
Lead Funnel (snapshot)
View full funnel →
Capture
640
Assignment
498
Follow-up
352
Qualification
243
Opportunity
154
Conversion
91
Top Franchisees
Full leaderboard →
#
Franchise
Commission
1
Kolkata Central
₹3.8L
2
Pune West
₹3.1L
3
Bengaluru South
₹2.9L
4
Lucknow Hub
₹2.4L
CRM quick actions
Add new lead
Manual entry into the funnel
23 hot leads
Ready for a closing push
17 leads overdue follow-up
Past their SLA window
14 leads unassigned
Waiting on routing rules
6 automation rules active
Review triggers & nurture flows
Lead source performance
Conversion & cost by channel
Accounts Snapshot
Details →
₹42.6L
REVENUE MTD
₹19.8L
PAYMENTS MTD
₹2.9L
GST COLLECTED
18 Sep
GST FILING DUE
Payments & Wallet
Details →
₹61.2L
WALLET BALANCE
₹5.4L
HUB REMITTANCE DUE
27
LOW BALANCE
HR Snapshot
Details →
91.4%
ATTENDANCE
3
LEAVE REQUESTS
Processed
PAYROLL STATUS
↗
Pending Doctor Approvals
3
avg wait 1.3 days
↗
Franchise Applications
2
under review
↗
Suspended Accounts
4
2 doctors, 2 franchises
↗
Audit Events Today
18
across 6 admins
Needs your attention today
3 doctor registrations awaiting approval
1 blocked on missing KYC document
Overdue hub remittance — Lucknow Hub
₹2.7L pending 9 days · escalate to franchise owner
23 overdue production cases
Manufacturing queue congested at 3 hubs
17 CRM leads past follow-up SLA
14 unassigned, waiting on routing rules
GST filing window opens in 7 days
Applies to all franchise remittances
Quick admin actions
Review doctor approvals
3 pending registrations
Review franchise applications
2 in the onboarding pipeline
View full audit log
312 events this month
Phase 3 — Network-Wide Case/Order Register & Production Pipeline. A single searchable register across every franchise, with automatic delay/overdue flags.
Overview
All Cases & Orders
Case Detail
Production Pipeline
Quality & Rework
SLA & Delays
Register Settings
↗
Active Orders
1,284
▲ 6.2% vs last wk
↗
Delivered (MTD)
1,902
▲ 8% vs last month
↗
Avg Turnaround
6.8 days
submission to dispatch
↗
On-time Delivery Rate
91.2%
▲ 1.4pt vs last month
↗
Overdue Cases
23
across 6 franchises
↗
Rework Rate
3.4%
▲ 0.3pt vs last month
Production pipeline (network-wide)
146
Submitted
98
Triage
211
Digital Design
304
Manufacturing
87
Quality Check
54
Packaging
63
Dispatch
1,902
Delivered (MTD)
Bottleneck alerts
View hubs →
Manufacturing queue congested — 3 hubs
Kolkata Central, Bengaluru South, Chennai East · >48 hr sintering backlog
Digital Design turnaround slipping — Bengaluru South
Avg 2.1 days vs 1.2 day network average
Courier delay reported — Lucknow Hub dispatch
2 shipments held at local carrier facility
Fastest & slowest hubs — avg turnaround
Franchise
Avg Turnaround
On-time %
Pune West
5.1 days
96.4%
Kolkata Central
6.4 days
92.1%
Lucknow Hub
7.0 days
89.8%
Bengaluru South
8.6 days
84.2%
Search order ID, case ref, doctor…
All franchises
This week
Priority / Urgent
Implant cases
★ Saved: Overdue only
★ Saved: Implant cases
2 selected — Reassign hub · Escalate · Export
Order ID
Case Ref
Doctor
Franchise
Case Type
Priority
Stage
SLA Due
Status
ORD-4471
CR-88213
Dr. R. Sen
Kolkata Central
Zirconia Crown
Standard
Sintering
13 Sep
On time
ORD-4468
CR-88190
Dr. A. Verma
Pune West
Implant Abutment
Urgent
Quality Check
12 Sep
On time
ORD-4460
CR-88155
Dr. S. Nair
Bengaluru South
Aligner Set
Standard
Digital Design
10 Sep
Delayed 1d
ORD-4459
CR-88150
Dr. K. Rao
Lucknow Hub
Zirconia Crown
Standard
Manufacturing
14 Sep
On time
ORD-4451
CR-88112
Dr. M. Iyer
Chennai East
Night Guard
Standard
Triage
08 Sep
Delayed 2d
ORD-4447
CR-88098
Dr. N. Chatterjee
Lucknow Hub
Implant Abutment
Urgent
Dispatch
11 Sep
On time
Showing 1–6 of 1,284 active orders
ORD-4460 — CR-88155 Delayed 1d
← Back to register
Submitted
Triage
Digital Design
Manufacturing
Quality Check
Packaging
Dispatch
Case timeline
Flagged as delayed — SLA breached
2 hrs ago · auto-flagged
Digital design stage exceeded 1.2-day standard SLA by 1 day.
Design revision requested by technician
1 day ago
Occlusal contact adjustment needed before sintering handoff.
Reading this table: highlighted cells are stage queues running above the hub's normal capacity for >24 hrs — these are the manufacturing/design bottlenecks driving the network's overdue-case count.
Hub capacity
Hub
Daily Capacity
Current Load
Utilization
Kolkata Central
90 units/day
202
Pune West
85 units/day
146
Bengaluru South
70 units/day
187
Lucknow Hub
60 units/day
110
41
QC FAILURES (MTD)
3.4%
REWORK RATE
2.1 days
AVG REWORK TURNAROUND
All franchises
Open rework
Closed (MTD)
Order ID
Case Ref
Franchise
Failure Reason
Failed At Stage
Rework Status
ORD-4402
CR-87990
Bengaluru South
Shade mismatch
Quality Check
In rework
ORD-4388
CR-87944
Kolkata Central
Fit issue — margin gap
Quality Check
In rework
ORD-4360
CR-87881
Chennai East
Material fracture
Manufacturing
Resolved
ORD-4351
CR-87862
Pune West
Design revision — occlusion
Digital Design
Resolved
SLA thresholds by case type
Case Type
Standard SLA
Urgent SLA
Zirconia Crown
5 days
3 days
Implant Abutment
7 days
4 days
Aligner Set
14 days
9 days
Night Guard
3 days
2 days
Overdue cases — escalation queue
ORD-4460 · CR-88155 — Digital Design, delayed 1 day
Bengaluru South · Dr. S. Nair · reason: design revision pending
ORD-4451 · CR-88112 — Triage, delayed 2 days
Chennai East · Dr. M. Iyer · reason: scan file re-upload requested
Delay reasons — MTD breakdown
Design revision
38%
Machine downtime
25%
Material shortage
18%
Courier / dispatch delay
12%
Doctor response pending
7%
Pipeline stages
⠿Submitted
⠿Triage
⠿Digital Design
⠿Manufacturing
⠿Quality Check
⠿Packaging
⠿Dispatch
⠿Delivered
Priority levels
Standard
Urgent
Same-day
+ Add priority level
Case type catalog
Pricing and turnaround SLA per case type are managed centrally in Master Controls → Master Data & Settings, so the register always reflects the same catalog doctors see when submitting a case.
Auto-escalation rules
Stage-stall escalation
A case sits in any single stage for more than 48 hours → notify the hub manager and flag it as delayed on the register.
Urgent-priority SLA breach
Any Urgent-priority case breaching its SLA → immediate Super Admin alert plus escalation to the franchise owner.
Repeat QC failure
A case fails Quality Check twice → auto-routes to senior technician review before a third attempt.
Phase 4 — CRM: Lead Funnel & Franchisee Leaderboard. Reads directly from the CRM module's existing lead-source, conversion-rate and employee-performance data — exposed network-wide instead of franchise-scoped. New: full lead lifecycle management, routing, automation and funnel configuration.
Overview
All Leads
Lead Detail
Lead Sources
Assignment & SLA
Automation
Funnel Settings
Lead Funnel — Capture to Conversion
Capture
640 leads
Assignment
498
Follow-up
352
Qualification
243
Opportunity
154
Conversion
91
14.2%
CAPTURE → CONVERSION
6.4 days
AVG TIME TO CONVERT
17
SLA BREACHES (7D)
Top Franchisee Leaderboard
View all leads →
#
Franchise
Leads Converted
Commission
1
Kolkata Central
28
₹3.8L
2
Pune West
24
₹3.1L
3
Bengaluru South
21
₹2.9L
4
Lucknow Hub
19
₹2.4L
5
Chennai East
16
₹2.0L
Funnel health by source
↗
Best Converting Source
Referral
22% conversion
↗
Leads Needing Follow-up
41
17 past SLA
↗
Unassigned Leads
14
awaiting routing
All sources
All franchises
Hot only
Overdue follow-up
★ Saved: Unassigned
★ Saved: My leads
3 selected — Assign · Change stage · Send WhatsApp blast · Export · Mark lost
Lead
Source
Assigned
Stage
Score
Last Activity
SLA
Actions
Dr. Ananya Mehta Smile Studio, Nagpur
Website Form
Pune West · R. Deshmukh
Qualification
Hot
20 min ago
On time
☎💬›
Dr. Faisal Khan Khan Dental Care, Indore
Referral
Kolkata Central · S. Bhattacharya
Follow-up
Warm
2 hrs ago
On time
☎💬›
Dr. Priya Iyer Iyer Ortho, Coimbatore
Meta Ads
Chennai East · unassigned
Assignment
Cold
5 hrs ago
Overdue
☎💬›
Dr. Vivek Rao Rao Multispecialty, Hyderabad
Walk-in Enquiry
Bengaluru South · A. Kumar
Opportunity
Hot
1 day ago
On time
☎💬›
Dr. Neha Kapoor Kapoor Dental, Jaipur
Partner Referral
Lucknow Hub · A. Tripathi
Capture
—
1 day ago
On time
☎💬›
Dr. S. Bose Bose Smile Clinic, Kolkata
Website Form
Kolkata Central · S. Bhattacharya
Conversion
Won
3 days ago
Closed
☎💬›
Dr. M. Pillai Pillai Dental, Kochi
Google Ads
Chennai East · V. Menon
Follow-up
Warm
3 days ago
Overdue
☎💬›
Dr. R. Ahluwalia Ahluwalia Care, Chandigarh
Referral
—
Lost — Not eligible
—
6 days ago
Closed
☎💬›
Showing 1–8 of 640 leads
Dr. Ananya Mehta HotQualification
← Back to all leads
Capture
Assignment
Follow-up
Qualification
Opportunity
Conversion
Activity timeline
Stage moved to Qualification
20 min ago · by R. Deshmukh
Eligibility and clinic setup confirmed by rep.
Outbound call logged
45 min ago · 8 min
Discussed NEUGEN digital workflow and franchise fee structure.
WhatsApp sent — brochure
2 hrs ago
Sent digital dentistry infra brochure + case pricing sheet.
Lead assigned to R. Deshmukh (Pune West)
1 day ago
Auto-assigned via territory-based routing rule.
Lead captured — Website form
2 days ago
Source: partner-enquiry page · UTM: google / cpc.
Internal notes
Note
R. Deshmukh · 1 day ago
Clinic well-equipped, ready for onboarding once license doc is received.
Lead info
Phone+91 98230 XXXXX
ClinicSmile Studio, Nagpur
SpecializationGeneral + Cosmetic
SourceWebsite — Partner Enquiry
Assigned repR. Deshmukh · Pune West
Next follow-upTomorrow, 11:00 AM
Onboarding documents
Clinic registration certificateUploaded
GST certificateUploaded
Dentist license (DCI)Pending
Signed franchise MOUNot started
₹4.6L
TOTAL ACQUISITION SPEND (MTD)
₹1,140
BLENDED COST / LEAD
₹8,050
BLENDED COST / CONVERSION
All channels
Paid
Organic
Referral
★ Saved: High-cost sources
Source
Leads Captured
Conversion Rate
Avg Time to Convert
Cost / Lead
Trend
Partner / Franchise Referral
154
22%
4.1 days
₹0 (organic)
▲ 4%
Website Form
210
16%
5.8 days
₹680
▲ 2%
Walk-in Enquiry
52
19%
3.5 days
₹0 (organic)
— flat
Google Ads
88
11%
7.0 days
₹1,450
▲ 6%
Meta Ads
96
9%
8.2 days
₹1,610
▼ 3%
Dental Portal Listings
40
7%
9.6 days
₹1,980
▼ 5%
Auto-assignment rules
Hot-lead fast lane
Score = Hot routes directly to the senior BD rep for that territory and starts a 5-minute first-response SLA timer.
Priority 0SLA 5 min
Territory-based routing
Leads matched to a franchise by clinic pincode/region; falls back to round robin if no franchise mapping exists.
Priority 1All sources
Partner-referral routing
Leads referred by an existing network doctor auto-assign to that doctor's franchise, with referral credit logged.
Priority 1Referral only
Round-robin (fallback)
Distributes any unmatched lead evenly across active BD reps in the nearest hub.
Priority 2Fallback
SLA timers & escalation
Lead Score
First-response SLA
Escalation on breach
Hot
5 minutes
Team Lead notified instantly
Warm
2 hours
Included in daily manager digest
Cold
24 hours
Reviewed weekly, no auto-escalation
Rep capacity
Rep
Franchise
Active Leads
Daily Target
Load
R. Deshmukh
Pune West
18
20
S. Bhattacharya
Kolkata Central
22
20
A. Tripathi
Lucknow Hub
9
15
Unassigned pool
14
—
Needs assignment
Workflow automations
Stall reminder
No activity on a lead for 3 days → auto-reminder task assigned to the rep, manager CC'd.
Trigger: inactivity
Document checklist email
Stage moves to Qualification → auto-email the onboarding document checklist to the lead.
Trigger: stage change
Hot-lead escalation
Score changes to Hot → instant WhatsApp/Slack alert to the assigned rep and Team Lead.
Trigger: score change
Re-engagement drip
Lead marked Lost more than 60 days ago → re-enters a quarterly nurture sequence automatically.
Trigger: time-based
Duplicate auto-merge
New lead matches an existing phone/email → auto-merge into the existing record, preserving source history.
Trigger: on capture
Funnel stages
⠿Capture
⠿Assignment
⠿Follow-up
⠿Qualification
⠿Opportunity
⠿Conversion (Won)
⠿Lost
Lost reason master list
Price
Competitor
Not eligible
Unresponsive
Timing
Other
+ Add reason
Custom fields
Field name
Type
Applies to
Status
Clinic chair count
Number
Doctor leads
Active
Referral code
Text
Partner-referred leads
Active
Payments & Wallet — network-wide oversight. Super Admin doesn't originate transactions; this screen rolls up doctor wallet activity and franchise commission/revenue data that are already captured in the Doctor and Franchise Portals, so the central team can see where money is stuck and step in.
Overview
Doctor Wallets
Wallet Detail
Franchise Commissions
Franchise Detail
Wallet summary
↗
Total Wallet Balance
₹61.2L
across 618 wallets
↗
Received From Wallets — Today
₹1.9L
▲ vs ₹1.6L yesterday
↗
Received From Wallets — MTD
₹38.4L
▲ 9% vs last month
↗
Average Balance / Wallet
₹9,900
across active wallets
↗
Average Spend / Wallet
₹6,215
MTD, per doctor
↗
Low-Balance Wallets (<₹1,500)
27
need top-up nudge
↗
Top-ups Today
19
▲ 4 vs yesterday
↗
Average Top-up Amount
₹4,850
today
Franchise commission summary
↗
Total Commission — Today
₹1.2L
▲ vs ₹0.9L yesterday
↗
Total Commission — MTD
₹18.6L
▲ 7% vs last month
↗
Average Commission / Franchise
₹54,700
MTD, across 34 franchises
↗
Average Revenue / Franchise
₹6.8L
per month
↗
Pending Hub Remittance
₹5.4L
6 franchises overdue
↗
Top-ups Awaiting Verification
14
4 pending >24 hrs
Franchise → Hub payment workflow
Export →
All franchises
Overdue only
★ Saved: >7 days pending
Franchise
Orders Received
Amount Payable
Payment Made
Status
Kolkata Central
212
₹8.4L
₹8.4L
Reconciled
Pune West
184
₹7.1L
₹5.8L
Partial
Lucknow Hub
96
₹3.9L
₹1.2L
Overdue 9d
Chennai East
121
₹4.6L
₹4.6L
Reconciled
Bengaluru South
167
₹6.6L
₹5.1L
Overdue 3d
Alerts
Overdue hub payment — Lucknow Hub
₹2.7L pending 9 days · escalate to franchise owner
Failed payment — Dr. S. Nair wallet top-up
Gateway declined · ₹5,000 · 2 hrs ago
4 top-up verifications pending >24 hrs
Bengaluru South, Chennai East franchises
27 wallets below ₹1,500 threshold
Auto-notified · no action required yet
GST filing window opens in 5 days
Applies to all franchise remittances
Search doctor ID or franchise ID…
All doctors
Low balance (<₹1,500)
Recently topped-up
★ Saved: Zero balance
Doctor ID
Franchise ID
Wallet Balance
MTD Spend
Average Spend
Last Top-up Date
Last Top-up Amount
Status
DOC-1042 Dr. R. Sen
FRN-014 Kolkata Central
₹8,400
₹22,100
₹5,120
2 days ago
₹6,000
Healthy
DOC-2210 Dr. A. Verma
FRN-009 Pune West
₹410
₹18,600
₹4,340
11 days ago
₹5,000
Low balance
DOC-3157 Dr. S. Nair
FRN-006 Bengaluru South
₹0
₹9,200
₹2,980
—
—
Top-up failed
DOC-1889 Dr. K. Rao
FRN-021 Lucknow Hub
₹15,200
₹31,400
₹7,850
Today
₹10,000
Healthy
DOC-2645 Dr. M. Iyer
FRN-011 Chennai East
₹280
₹6,700
₹2,230
16 days ago
₹2,000
Low balance
DOC-1420 Dr. A. Ghosh
FRN-014 Kolkata Central
₹22,900
₹41,200
₹9,640
Today
₹15,000
Healthy
Showing 1–6 of 618 wallets
Wallet top-up verification — escalation queue
DOC-2210 · Dr. A. Verma — ₹5,000 top-up, payment proof uploaded
Awaiting Pune West (FRN-009) verification · pending 28 hrs (SLA: 24 hrs)
DOC-2645 · Dr. M. Iyer — ₹2,000 top-up, payment proof uploaded
Awaiting Chennai East (FRN-011) verification · pending 30 hrs (SLA: 24 hrs)
DOC-2210 — Dr. A. Verma Low balance
← Back to all wallets
Last 5 transactions
Date
Time
Type
Amount
Closing Balance
31 Aug 2026
10:14 AM
Top-up
₹5,000
₹5,410
24 Aug 2026
4:52 PM
Refund
₹350
₹410
19 Aug 2026
11:03 AM
Top-up
₹3,000
₹60
09 Aug 2026
9:27 AM
Top-up
₹2,000
₹1,240
02 Aug 2026
2:41 PM
Refund
₹180
₹190
Wallet info
Doctor IDDOC-2210
Franchise IDFRN-009 · Pune West
Wallet Balance₹410
MTD Spend₹18,600
Average Spend₹4,340
StatusLow balance
Last Top-up Date11 days ago
Last Top-up Amount₹5,000
Actions
Search franchise ID or city…
All franchises
Top performers
Payment overdue
Franchise ID
City
Commission Earned (MTD)
Avg Revenue / Month
Last Payment
Last Payment Date
FRN-014
Kolkata
₹3.8L
₹8.4L
₹3.6L
3 days ago
FRN-009
Pune
₹3.1L
₹7.1L
₹2.9L
5 days ago
FRN-006
Bengaluru
₹2.9L
₹6.6L
₹2.7L
6 days ago
FRN-021
Lucknow
₹2.4L
₹3.9L
₹0.9L
14 days ago
FRN-011
Chennai
₹2.0L
₹4.6L
₹2.0L
4 days ago
Showing 1–5 of 34 franchises
FRN-021 — Lucknow Hub Payment overdue
← Back to franchise commissions
Last 5 transactions
Date
Type
Amount
Status
28 Aug 2026
Commission payout
₹0.9L
Paid
14 Aug 2026
Hub remittance
₹1.2L
Overdue 9d
01 Aug 2026
Commission payout
₹0.8L
Paid
18 Jul 2026
Adjustment — service credit
₹0.1L
Applied
03 Jul 2026
Commission payout
₹0.7L
Paid
Franchise info
Franchise IDFRN-021
CityLucknow
Commission Earned (MTD)₹2.4L
Avg Revenue / Month₹3.9L
Last Payment₹0.9L
Last Payment Date14 days ago
Actions
Phase 5 — Accounts & HR Snapshot. Read-only rollup of Franchise Portal payment/wallet/invoice data and Employee Portal attendance data — no new transaction logic lives here.
Overview
Revenue & Payments
HR & Attendance
Accounts snapshot
↗
Total Revenue — Today
₹1.6L
▲ vs ₹1.4L yesterday
↗
Total Revenue — MTD
₹42.6L
▲ 11% vs last month
↗
Total Payments — Today
₹0.9L
7 payments made
↗
Total Payments — MTD
₹19.8L
salary, rent, vendors
↗
Closing Balance — Today
₹61.2L
▲ ₹1.1L vs yesterday
↗
GST Filing Due
18 Sep 2026
7 days remaining
HR snapshot
↗
On-boarded Employees
412
across 34 franchises
↗
Vendor Employees
96
contracted staff
↗
Attendance Today — On-boarded
92.7%
382 of 412 present
↗
Attendance Today — Vendor
86.5%
83 of 96 present
↗
Overall Attendance
91.4%
465 of 508 present
↗
Payroll Due Date
30 Sep 2026
Aug cycle processed
Revenue by category — MTD
Pre-paid Wallets
₹18.4L
Post-paid Bills
₹12.5L
Franchise Fee
₹8.6L
Others
₹3.1L
₹42.6L
TOTAL REVENUE MTD
43%
SHARE FROM WALLETS
Closing balance — last 7 days
Date
Closing Balance
Change
11 Sep 2026
₹61.2L
▲ ₹1.1L
10 Sep 2026
₹60.1L
▲ ₹0.6L
09 Sep 2026
₹59.5L
▼ ₹0.3L
08 Sep 2026
₹59.8L
▲ ₹0.9L
07 Sep 2026
₹58.9L
▲ ₹0.4L
06 Sep 2026
₹58.5L
— flat
05 Sep 2026
₹58.5L
▲ ₹1.2L
Payments — last 3 months
Payment Category
Jul 2026
Aug 2026
Sep 2026 (MTD)
Franchise Commission
₹16.9L
₹17.4L
₹18.6L
Rent
₹4.2L
₹4.2L
₹4.2L
Electricity Bill
₹1.1L
₹1.3L
₹0.9L
Water Bill
₹0.3L
₹0.3L
₹0.2L
Salary
₹9.8L
₹10.1L
Not yet due
Vendor Payments (all)
₹6.4L
₹7.0L
₹4.9L
GST filing
₹2.9L
GST COLLECTED (MTD)
18 Sep 2026
FILING DUE DATE
7 days
TIME REMAINING
Headcount
412
ON-BOARDED EMPLOYEES
96
VENDOR EMPLOYEES
508
TOTAL NETWORK STAFF
Attendance — today
On-boarded — 382 / 412
92.7%
Vendor — 83 / 96
86.5%
Department-wise attendance — today
Department
Present / Total
Attendance %
Clinical / Doctor Support
168 / 180
93.3%
Franchise Operations
96 / 110
87.3%
Manufacturing / Lab
124 / 132
93.9%
Logistics & Dispatch
44 / 51
86.3%
Corporate / Support
33 / 35
94.3%
Pending leave requests
Employee
Franchise
Dates
Ritu Basak
Kolkata Central
10–11 Sep
Pending
Faisal Khan
Lucknow Hub
14 Sep
Pending
Divya Menon
Chennai East
16–18 Sep
Pending
Payroll
30 Sep 2026
NEXT PAYROLL DUE DATE
Processed
AUG CYCLE STATUS
508
EMPLOYEES ON PAYROLL
Phase 6 — Master Controls. The highest-impact write actions in the system. Every approval and account change here is audit-logged.
Overview
Doctor Approvals
Franchise Onboarding
Account Directory
Account Detail
Roles & Permissions
Master Data & Settings
Audit Log
↗
Pending Doctor Approvals
3
avg wait 1.3 days
↗
Franchise Applications
2
under review
↗
Active Franchises
32
of 34 total
↗
Active Doctors
615
3 suspended
↗
Suspended Accounts
4
2 doctors, 2 franchises
↗
Audit Events Today
18
across 6 admins
Recent audit activity
Full log →
Approved doctor — Dr. Anjali Ghosh
Pune West · 20 min ago · by S. Admin
Suspended account — Nagpur Central
Franchise · policy violation · 2 hrs ago
Updated role permissions — Employee
Removed Payments & Wallet access · 1 day ago
Accounts needing attention
View directory →
Lucknow Hub — under review
Franchise KYC pending 5 days
Dr. Vikram Shah — 1 KYC doc missing
Submitted 1 day ago, blocking approval
2 franchises with expiring agreements
Renewal due within 30 days
Pending (3)
KYC incomplete (1)
Escalated (0)
Dr. Anjali Ghosh — BDS, Reg. No. WB/DEN/22841
Submitted via Pune West Franchise · KYC complete · 3 hrs ago
Dr. Vikram Shah — MDS Prosthodontics, Reg. No. MH/DEN/10932
Submitted via Kolkata Central Franchise · KYC pending 1 doc · 1 day ago
Dr. Priya Nambiar — BDS, Reg. No. KA/DEN/55210
Submitted via Bengaluru South Franchise · KYC complete · 2 days ago
Franchise application pipeline
4
Application Received
3
Document Verification
2
Agreement Sent
1
Agreement Signed
6
Active (MTD)
Applicant Franchise
City
Applicant
Stage
Submitted
Nagpur Central
Nagpur
V. Kulkarni
Document Verification
4 days ago
Indore Metro
Indore
R. Sharma
Agreement Sent
9 days ago
Chandigarh North
Chandigarh
H. Singh
Application Received
1 day ago
Franchises (34)
Doctors (618)
Employees (212)
Suspended only (4)
Search account…
Franchise ID
Franchise
Owner
Doctors
Status
FRN-014
Kolkata Central
S. Bhattacharya
62
Active
FRN-009
Pune West
R. Deshmukh
54
Active
FRN-021
Lucknow Hub
A. Tripathi
41
Under review
FRN-027
Nagpur Central
V. Kulkarni
0
Suspended
Showing 1–4 of 34 franchises
FRN-021 — Lucknow Hub Under review
← Back to directory
KYC & onboarding documents
Franchise agreement (signed)Uploaded
GST certificateUploaded
Owner PAN & address proofUploaded
Bank account verificationPending
Linked doctors (41)
Doctor ID
Name
Status
DOC-1889
Dr. K. Rao
Active
DOC-1902
Dr. N. Chatterjee
Active
DOC-1918
Dr. P. Sinha
KYC pending
Account audit trail
Status set to Under Review
5 days ago · by S. Admin
Bank verification document requested from franchise owner.
GST certificate re-uploaded
6 days ago
Previous document had expired; replacement accepted.
Franchise account activated
2 years ago
Onboarded by A. Tripathi as franchise owner.
Account info
Franchise IDFRN-021
OwnerA. Tripathi
CityLucknow
Registered sinceMar 2024
Doctors onboarded41
StatusUnder review
Account actions
System-wide roles & permissions
Module
Doctor
Franchise
Employee
Super Admin
Dashboard
Case Upload / Order Register
CRM & Lead Funnel
Payments & Wallet
Accounts & HR
Doctor Approval
Master Controls
Reports
Custom roles
Regional Manager
View access to Dashboard, CRM & Lead Funnel, Case & Order Register across an assigned region; no account or role edit rights.
4 assigned
Finance Auditor
Read-only access to Payments & Wallet and Accounts & HR for reconciliation, no write access anywhere.
2 assigned
Service & case catalog
Service
Base Price
Turnaround SLA
Status
Zirconia Crown
₹2,600
5 days
Active
Implant Abutment
₹4,200
7 days
Active
Aligner Set (per arch)
₹18,500
14 days
Active
Night Guard
₹1,100
3 days
Inactive
Regions & territories
East (9 franchises)
West (11 franchises)
North (7 franchises)
South (7 franchises)
+ Add territory
Notification templates
Doctor approval confirmation (email)
Sent to the doctor and originating franchise when a registration is approved.
Low-balance wallet alert (SMS)
Sent to the doctor when their wallet balance falls below ₹1,500.
Franchise remittance overdue (email + in-app)
Sent to franchise owner and Super Admin when hub remittance passes its due date.
Platform settings
Auto-approve doctors with complete KYC
Require 2-step verification for Super Admin
Allow franchises to edit their own pricing
All actions
Approvals
Account changes
Permission changes
Search admin or target…
Timestamp
Admin
Action
Target
Details
11 Sep, 10:42 AM
S. Admin
Approved doctor
Dr. Anjali Ghosh
Pune West · KYC complete
11 Sep, 09:15 AM
S. Admin
Suspended account
Nagpur Central (FRN-027)
Policy violation — remittance overdue
10 Sep, 04:20 PM
S. Admin
Updated role permissions
Employee role
Removed Payments & Wallet access
10 Sep, 11:05 AM
S. Admin
Rejected franchise application
Indore Metro (round 1)
Incomplete documents
09 Sep, 03:47 PM
S. Admin
Edited master data
Service catalog — Zirconia Crown
Price changed ₹2,400 → ₹2,600
Showing 1–5 of 312 events
Phase 7 — Communication & Support Oversight. Super Admin publishes Central Hub announcements and monitors tickets across the entire network.
Central Hub announcement
Policy Update
New GST filing checklist for franchises
Published 2 days ago · Pushed to 34 franchises
Circular
Revised implant-case shade protocol
Published 5 days ago · Pushed to all doctors
Central support dashboard
47
OPEN TICKETS
9
OVERDUE
6
ESCALATED
4.1 hrs
AVG RESOLUTION
Ticket ID
Raised By
Category
Status
SLA
TCK-2291
Dr. R. Sen · Kolkata Central
Payment
Escalated
Overdue
TCK-2288
Pune West Franchise
Service Request
In Progress
Within SLA
TCK-2280
Dr. K. Rao · Lucknow Hub
Case Query
Resolved
Within SLA
Phase 8 — Reports. One generic reporting engine (filter → aggregate → export) rather than one-off reports per type.
